Customer Communications Management

Enabling B2B and B2C organizations to create, produce, and distribute enterprise documents on-demand

Part of the OpenText ECM Suite, customer communications management software helps organizations process and deliver highly personalized documents in any paper or electronic format. It enhances customer interaction capabilities enabling the automation of customer communications for business-to-business (B2B) and business-to-consumer (B2C) marketing, as well as customer service scenarios.

Designed to address the "last mile" of communication between an organization and its customers, our customer communications management solutions excel at improving and expanding business relationships. They enable companies to automatically create personalized documents in high volumes through rules-based dynamic assembly and present them to customers, partners, and suppliers in multiple formats and through any channel they prefer.

Our customer communications management solutions scale across a company's document-driven business processes and are designed for easy integration with ERP and supply-chain systems and applications, including those from SAP®.

Featured Product

Simple to deploy and maintain, OpenText's customer communications management products deliver dynamic composition, document process automation, and output management capabilities to meet the demanding challenges of today’s businesses for producing and delivering highly customized documents in any format:

• OpenText StreamServe improves customer experience and document efficiency by providing a complete solution for more profitable customer experiences and document-driven processes.