Information About Cookies on this OpenText Website
We collect information about you using “cookies” and similar technologies, such as “tracking pixels”. Cookies are small text files placed on your computer by Websites you visit. Tracking pixels are small blocks of code on a webpage or app used to track your usage information. On 25 May 2011, Directive 2009/136/EC, (the "Cookies Directive"), which amends Directive 2002/58/EC, came into force in the European Union (EU). Among other things, this Directive states that "the storing of information or the gaining of access to information already stored, in the terminal equipment of a subscriber or user is only allowed on condition that the subscriber or user concerned has given his or her consent, having been provided with clear and comprehensive information". This document contains a description of the cookies and similar technologies used on the OpenText Website. You can manage these cookies through your web browser setting or through this site’s cookie preference settings. Our Website is evolving as we continue to take steps to implement the relevant measures set out in the Cookies Directive. Consequently, this web page and the information here will be reviewed and updated from time to time.
Cookies Used On This Website
Below, you will find a list cookies created and read when browsing the OpenText Website. We have grouped these cookies based on the International Chamber of Commerce (ICC) cookie guide, which currently identifies four categories:
1. Strictly necessary cookies
2. Performance cookies
3. Functionality cookies
4. Targeting or advertising cookies
Strictly necessary cookies are those whose storage is necessary to provide the services explicitly requested. We use them to remember you as having logged into this Website, enabling you to use shopping cart checkout, as well as other Website applications you have requested.
These cookies are "strictly necessary" to provide services "explicitly requested" by you; allowing these cookies is a condition of using this Website.
The following list includes strictly necessary cookies:
|Cookie Name||Description||Cookie Type|
|CAMS_SID_OT_SYSTEM||A key that is set when signing in to OT Connect and removed when signing out. Required to grant signed-in users access to protected assets.||First party|
|CAMS_AUTOLOGIN_OT_SYSTEM||Stores a key that is required to access protected assets through OT Connect. It is only set on demand of the user to remember the user for subsequent visits.||First party|
|CAMS_SID_OT_CS||A key that is set when signing in to the Knowledge Center, Customer Self-Service or Solutions Central, and that gets removed when signing out. Required to grant signed-in users access to these Web sites which are reserved for customers.||First party|
|so_email||This cookie stores the email address a user enters when registering or signing in to OpenText Connect in order to access protected assets or services. If sign in fails, the cookie's value is required by our backend systems to identify the reason for authentication failure.||First party|
|trainingregistry||Related to Learning Services shopping cart. Set when a user adds items, such as training courses, to the shopping cart.||First party|
|ASPSESSIONID*||Required to identify requests from the same user during a limited time window as a session, when using an application.||First party|
|JSESSIONID||Invoked by playing embedded OTVS video or audio assets. Used to identify users to the specific application server.||First party|
|websitemanagement||Used on the www.opentext.com/wsm microsite.||First party|
|Used for tracking cookie preferences.||First party|
|_bc-curl||This BoldChat cookie identifies the state of the layered chat window when the website user changes pages on the website so the chat window can be maintained.||First party|
|_url-cid||This BoldChat cookie is used to identify the cached url of the open chat window for the website user.||Third party|
|_bc_aa*||This BoldChat cookie is used to identify the current state of auto-answers being shown to the website user within the chat window.||Third party|
|_reboot-cid||This BoldChat cookie is used to track the chat url to be reloaded after a Rescue-initiated reboot (in order to reconstitute the chat session).||Third party|
Performance cookies collect anonymous information on the pages visited. We use performance cookies to collect information about how visitors use our Website. All information these cookies collect is aggregated and therefore anonymous; the information these cookies collect is only used to improve how our Website works.
The following Performance cookies are used by our Website:
|Cookie Name||Description||Cookie Type|
|nstein-3s-pf||This cookie contains a random session ID set by the OpenText Semantic Navigation search application when searching for a term through the search box on top right of any page on opentext.com. This helps to remember user preferences across multiple searches during the same session. The actual preferences are stored server-side in a session file.||First party|
|These cookies are set by Google Analytics to collect anonymous traffic data as described in the Google Analytics Terms of Service. They contain a random unique visitor ID, timestamps and information about the visit, including referrals. The actual visit data is logged server-side by Google. Google provides OpenText aggregated reports that help us analyze how visitors use our Websites and where they were referred from, in order to improve user experience and measure the impact of search engine optimization and advertising. We do not track or collect personally identifiable information, or associate any Google Analytics data with any personally identifying information from other sources.||First party|
|These cookies are set by the WebTrends analytics tool when a visitor first visits an OpenText Website, and are updated with subsequent visits. They contain the visitor's IP address and timestamps for the first, most recent and current visits. This allows the analytics tool to recognize returning visitors and track their visit data across multiple visits and across multiple OpenText Websites. The analytics data is logged in the analytics tool in pseudonymised form and aggregated to analyze how visitors use our sites in order to improve user experience.||First party|
|UID||Invoked by viewing a page on our Website that has SlideShare hosted content embedded. ScorecardResearch is the company setting this cookie. They use a combination of web tags and cookies to help Websites count users who have visited and seen a page or various parts of a page.||Third party|
|VISITOR_INFO1_LIVE||Invoked by viewing a page on our Website that has a YouTube hosted video embedded. This functions as a unique client computer identifier which, in combination with the user's IP address, helps estimate available bandwidth.||Third party|
|_ceir, is_returning||Track whether a visitor has visited the site before||First party|
|_CEFT||Store page variants assigned to visitors for A/B performance testing||First party|
|ceg.s||Track visitor sessions||First party|
|ceg.u||Track visitors on this site||First party|
|_hjUserId||Stores a universally unique identifier (UUID) allowing the tracking of the same visitor across multiple pages and sessions||First party|
|_hjIncludedInSample||Tracks that a visitor is included in a sample used to generate funnels||First party|
Functionality cookies remember choices you make and are used to improve your experience.
We use functionality cookies to track user visit data in pseudonymised form, unless a visitor provides us their personal data through creating a profile.
The following functionality cookies are used by our Website:
|Cookie Name||Description||Cookie Type|
|This BrightFunnel (owned by Terminus) cookie is set each time an individual visits OpenText websites. It is used to understand the source from which visitors navigated to OpenText websites and the pages vistited during each sessions. This cookie will persist until cookies are deleted and is used to identify unique users.||Third party|
Data collected from your web properties to products powered by Terminus
- User email addresses on form fills
- Unsubscribe on form fills (this allows Terminus products to identify form fills to ignore)
- Boolean values to determine whether a form fill was a successful offer or a login. (Terminus products will ignore logins)
- Time of page view or form fill
- First party cookies
- URL of page
- Title of page
- Device information
- Screen size
- Client identifier (an ID Terminus leverages to identify each client)
- Version of current Terminus JS
Targeting cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. Targeting cookies to allow you to easily link to social sites like Facebook. This information about your activity could be used to target advertising.
The following are the targeting cookies set by a third party on your device:
|Cookie Name||Description||Cookie Type|
This LeadLander (Upland Software) cookie attempts to identify on our behalf the company and related information of visitors of the Website via the visitor’s IP address. Such identification enables us to learn more about what types of businesses are visiting the Website and their level of engagement. We use the information derived from these analytical activities, which may be combined with non-personally identifiable behavioral information received from third parties, for example, web traffic data to better model and refine our general marketing activities and may, from time to time directly market our products and services to individuals at these businesses based on the information we have learned about their browsing activities while on the Website, for example, while browsing certain OpenText products.
|Set by "ShareThis" widget embedded on the site. The ShareThis service can identify a visitor if they have separately signed up with ShareThis for a ShareThis account (and provided their consent). This information may be used to display advertisements on sites that include the ShareThis sharing icon or sites that use ShareThis Services. Visit ShareThis to Opt Out.
|Set by Eloqua contact forms for the AppNexus Platform. For details on information collected and used by the AppNexus Platform, see the privacy statement and opt out procedure.||Third party|
||Features for sharing via Facebook. Does not set a cookie by itself, but if one is present it will read it.
Features for sharing via Twitter, and viewing tweets by other people.
|_bcvm_vid_XXXXXX||This BoldChat cookie stores a unique, anonymous identifier (VisitID) to allow the BoldChat system to recognize a particular browsing session or visit to the website.||First party|
|_bcvm_vrid_XXXXXX||This BoldChat cookie stores a unique, anonymous identifier (VisitorID) to allow the BoldChat system to recognize the website user during current and subsequent visits to the website.||First party|
|bc_pv_end||This BoldChat cookie improves accuracy of pageview tracking when a website user (visitor) moves between pages.||First party|
|bc-visit-id||This BoldChat cookie is the same as _bcvm_vid_XXXXXX. Stores a unique, anonymous identifier (VisitID) to allow the BoldChat system to recognize a particular browsing session or visit to the website.||Third party|
|bc-visitor-id||This BoldChat cookie is the same as _bcvm_vrid_XXXXXX. Stores a unique, anonymous identifier (VisitorID) to allow the BoldChat system to recognize the website user during current and subsequent visits to the website.||Third party|
Information about cookies
Useful information about the technical aspects of cookies can be found at: http://www.allaboutcookies.org
Behavioural advertising and online privacy
A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at: http://www.youronlinechoices.eu
Contact us at Contact OpenText